Fran - office worker, Nov. 2016SUMMARY:

The front desk assistant at Rover Stay Over provides top-notch, friendly service to our customers while checking pets in and out of the facility.

TASKS:

  • Answering the phone and email inquiries.
  • Scheduling boarding and daycare visits for dogs.
  • Scheduling grooming appointments for dogs and cats.
  • Greeting customers and interacting in a friendly manner—every time!
  • Accepting and documenting payments; credit card processing.
  • Daily reporting/reconciling of accounts receivable.
  • Communicating with co-workers in person and via walkie-talkie system.
  • Occasionally help transition pets to and from check-in/grooming.
  • Help keep office area clean and tidy.
  • Lock/unlock facility as needed.
  • Other tasks as directed by kennel manager or Rover owners.

QUALIFICATIONS:

  • High school diploma required. Experience with customer service, working or volunteering in a vet clinic or boarding facility desired.
  • Must have a true affection for all kinds of dogs including puppies, elderly and ill/injured.
  • A positive, friendly, can-do attitude is required; able to work together as a team.
  • Availability during shift times shared above.
  • Reliability – as a small business we will be counting on you to be here on your scheduled days; must have reliable transportation.
  • Ability to follow directions, work without supervision, multi-task, and change gears quickly.
  • Knowledge of computer (scheduling software, email, data entry).
  • Able to safely lift at least 50 pounds.

549406_497091893680390_31116314_nHOURS/SCHEDULE: 

  • This is not a seasonal short-term job. Applicants must be dog lovers who want to be part of our team for an extended period.
  • Shifts are Saturday (7 a.m. to 6:30 p.m.), Sunday (split shifts: 7 a.m. to 11 a.m. and 3 p.m. to 6:15 p.m.) and Monday (7 a.m. to 6:30 p.m. OR if slow, split shift like Sunday). Sorry, we do not have any openings for internships, or after-school only schedules now.
  • Our busiest times are during holidays (while the rest of the world is on vacation/spending time with their families). Rover employees are often required to work shifts during major holidays including Thanksgiving and Christmas.

JOB:  Customer Service Assistant/Front Desk

WAGE: $11/hour

REPORTS TO: Kennel manager and Rover owners

APPLICATION PROCESS:

No phone calls or drop-ins, please. Email resume and cover letter to Rover Stay Over — rsoprivate@outlook.com — ASAP; position open until filled.